Shipping and Returns Policy
REFUND POLICY & DELIVERY
We strictly don't do REFUNDS OR EXCHANGES as everything is made to order for each customer. Please see size chart before you place the order. Please make sure you 100% want the item before buying. We can only amend garments once and send back to you. We can only cover alterations and post costs when notified and posted back within 14 days of you reciving the item. After this time you will need to cover alteration costs and post costs. If you have any concerns about sizes please email us firstname.lastname@example.org. Once you have placed the order you have 24hours to cancel after this time we are unable to cancel order as we start production.
please dry clean or delicately hand wash as this is customers responsibility to look after the product. We are not responsible for any damage to the product once washed.
Once the item has been posted we are not liable for any missing parcels you will need to speak to Royal Mail service and you are liable to make sure you pick up any missed parcels as this is your responsibility and we are not responsible. If the parcel is sent back to us you need to pay post costs again to post back as this is not our responsibility.
Please advise us via email if the item needs amending to email@example.com.
If you are 17 years or younger please ask your parents/guardians permission before you purchase from our store or website. PLEASE make your parent/guardian aware of our refund policy.
When sending your item to you, it will be sent out as soon as the garment has been made and will be sent 'Signed for and tracked royal mail'. You will receive your product between 1-2 weeks after order is placed. If you do need a garment sooner please email us. If there is a problem with the shipping please do not hesitate to contact us via firstname.lastname@example.org